Our Commitment
At AuthorCraft Publishing, we are committed to delivering exceptional quality work. Our refund policy is designed to be fair and transparent, protecting both our clients and our team.
Deposits
Initial deposits are generally non-refundable as they cover project onboarding, team assignment, and preliminary work. However, if work has not yet begun, we may offer a partial or full deposit refund at our discretion.
Milestone Payments
Payments made upon delivery of completed milestones (chapters, cover designs, etc.) are non-refundable for that completed milestone. If you are not satisfied with a deliverable, we offer unlimited revisions within the project scope.
Project Cancellation
If you cancel a project mid-progress, you will be billed for work completed up to the point of cancellation plus a 20% administrative fee. Any payments in excess of services rendered will be refunded.
Quality Disputes
If you believe delivered work does not meet the agreed-upon standards, please contact us within 7 days of delivery. We will review your concerns and offer revisions, alternative solutions, or partial refunds as appropriate.
How to Request a Refund
Contact our client services team at hello@authorcraft.com with your order details and the reason for your refund request. We will respond within 3 business days and process approved refunds within 10 business days.